Four Points Flex By Sheraton Newcastle Exterior photo

Key details

Hotel overview and key features

15 Westgate Road, Newcastle upon Tyne, NE11SE

Close to the Quayside nightlife

Great

8.5

8.6

/10

4.2

Loved by Four Points Flex By Sheraton Newcastle guests

Modern room

Comfortable bed

Friendly staff

Great location

Good value

"View from the window of the Tyne Bridge & the Castle."

Ann-louise from United Kingdom

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"The room was fairly basic but everything needed for a pleasant night, one slight criticism would be the bathroom was very small and the shower was lacking power."

RobbieC78 from United Kingdom

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"Really good that the room electrics require the room card to be slotted into a panel by the door, so all switches off when the room is vacant."

Anonymous

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3-star contemporary hotel in Newcastle's city centre

Location

Four Points Flex by Sheraton Newcastle sits within walking distance of Newcastle train station and the vibrant city centre. Guests can explore local attractions such as the Medieval castle and Grey Street district just a short stroll away. The hotel is also a 15-minute walk from the Gateshead Millennium Bridge and BALTIC Centre for Contemporary Art.

Rooms

The hotel offers 99 contemporary rooms designed for comfort and convenience. Each room is equipped with essential amenities to support both leisure and business travelers. Guests can expect a welcoming atmosphere created by the thoughtful hospitality of the hotel team.

Dining

Four Points Flex houses a stylish lounge bar and restaurant which serves a full buffet breakfast. Evenings provide a relaxed environment to enjoy a favorite drink with friends. This sociable spot is an excellent choice for guests looking for a casual dining experience.

Accessibility

The hotel includes accessible features such as elevators and accessible routes from the public entrance. This commitment to accessibility ensures that all guests can navigate the property effortlessly. Off-site parking is available just 0.5 km away in Grainger Town.

Business Travel

For business travelers, the hotel supports efficient stays with a digital check-in service. In-room Wi-Fi is available for all guests, with complimentary access for Marriott Bonvoy members who book directly. The hotel's prime location allows easy access to various business hubs in the city.

Highlights

Location: within walking distance of Newcastle train station

Rooms: 99 contemporary rooms designed for comfort

Dining: stylish lounge bar and restaurant

Accessibility: Accessible Areas with Accessible Routes from Public Entrance

“This hotel's location is a standout, especially for those using the central station. The modern design makes efficient use of space, and the enhanced security measures offer peace of mind. I particularly note the emphasis on a quality breakfast-an excellent start to any day in Newcastle.”

Amelia BrooksLead Hotel Editor at Hotelairport

Choose your ideal room style

Choose from family rooms, suites, flexible cancellation & more

Standard Double Room
2 persons
165 sq. feet
1 Double bed
Heating
Shower
room details
Family Room One Double Bed Two Bunk Beds
2 persons
195 sq. feet
1 Double bed and 2 Bunk beds
Heating
Shower
room details
Efficient Double Room
2 persons
140 sq. feet
1 Double bed
Heating
Shower
room details

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Prices and Availability

Check availability and prices for your travel dates right now!

Facilities

Stay relaxed and refreshed just minutes from the airport

Facilities: Great

8.5/10Review score

General

No smoking on site
Wi-Fi
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Lift
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Services

Welcome drink

Dining

Restaurant
Bar/ Lounge area
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots

Spa & Leisure

Leisure/ TV room

Room features

Heating
Tea and coffee facilities
Ironing facilities

Self-catering

Electric kettle

Media

Flat-screen TV

Dining Onsite

At Four Points Flex By Sheraton Newcastle, the onsite dining experience welcomes guests with a delightful array of morning offerings. The warm and family-friendly atmosphere invites guests to enjoy a leisurely breakfast that sets the perfect tone for the day ahead.

Restaurant

Casual all-day menu featuring classic favorites and lighter snacks

Ambiance

A blend of traditional and modern elements, creating a welcoming environment for families and solo travelers alike

Key Offerings

An impressive breakfast spread including refreshing fruit salad, buttery croissants, savory cold meats, cheeses, and a full hot breakfast selection. Lighter all-day snacks like fajita wraps and baguettes

Reservation

Monday to Friday: 07:00 - 21:00; Saturday and Sunday: 08:00 - 21:00

Location

15 Westgate Road, Newcastle upon Tyne, NE11SE

Map view

City landmarks

Bridge

Gateshead Millenium Bridge

1.1 mi

Museum

Discovery Museum

3000 ft

Event hall

Sage Gateshead

3100 ft

Museum

Life Science Centre

2300 ft

Gallery

Laing Art Gallery

3200 ft

Gallery

Baltic Centre for Contemporary Art

4000 ft

Stadium

St James' Park

3600 ft

Museum

The Great North Museum

4900 ft

Museum

Victoria Tunnel

1.0 mi

Monument

Grey's Monument

2200 ft

Gallery

The Biscuit Factory

5100 ft

Mall

Eldon Square

3300 ft

Landmark

Grainger Town

2400 ft

Square

The Blue Carpet

3100 ft

Nearby

Night club

Newcastle Castle

600 ft

Church

Newcastle Cathedral

800 ft

The Gate Newgate Street

The Gate

1800 ft

Bridge

The Tyne Bridge

2000 ft

Event hall

O2 Academy Newcastle

1400 ft

Theatre

Theatre Royal

1700 ft

Bridge

High Level Bridge

1300 ft

Cinema

Tyneside Cinema

1600 ft

Opera House

Tyne Theatre and Opera House

600 ft

Theatre

Newcastle Arts Centre

1200 ft

Market

Grainger Market

1800 ft

Bridge

Swing Bridge

1400 ft

Museum

Holy Jesus Hospital

1800 ft

Bessie Surtees House 41-44 Sandhill Quayside

Historic England

1300 ft

Church

Cathedral Church of St Mary

1700 ft

Restaurants

Deli Central

600 ft

Arch 9 Forth Street

Chillipepper Sandwiches & More

800 ft

Arch 1 Forth Street

Public House J.D Wetherspoon

400 ft

48 Westgate Road

The Quayside

1300 ft

35-37 Close Quayside

The Mile Castle

900 ft

The West Road and Grainger Street

Dog and Scone

700 ft

22 Pudding Chare

Ugot

600 ft

Newcastle Station Neville Street Newcastle Central Station

Acropolis Street Food

500 ft

Pilgrim Street Quayside Unit 48

The Redhouse

1400 ft

32 Sandhill Quayside

Mark Toney Cafe and Ice Cream Parlour Grainger Street

1100 ft

53 Grainger Street

The Town House

900 ft

Grainger Street

Burger King

1600 ft

Neville Street Central station

Explore Newcastle upon Tyne

Local Highlights

Newcastle Castle

2 minutes' walk

Medieval structure offering insights into Newcastle's history, with panoramic views from the castle's top.

The Quayside

8 minutes' walk

Scenic waterfront area known for its stunning architecture, shops, and vibrant atmosphere, ideal for a leisurely stroll.

Baltic Centre for Contemporary Art

15 minutes' walk

Leading art venue showcasing contemporary works, with rotating exhibitions and free admission to many galleries.

Discovery Museum

11 minutes' walk

Engaging museum highlighting local history and industry, featuring unique exhibits and family-friendly activities.

Whickham Thorns Outdoor Activity Centre

10 minutes' drive

Outdoor adventure activities including climbing and biking, perfect for thrill-seekers looking for an adrenaline rush.

Exhibition Park

20 minutes' walk

Beautiful park ideal for relaxation, with open lawns, gardens, and opportunities for picnics and leisurely walks.

Public House J.D Wetherspoon

2 minutes' walk

Casual pub atmosphere featuring a varied menu, known for its generous portions and affordable drinks. Ideal for families.

Deli Central

2 minutes' walk

Charming deli offering local favorites, freshly made sandwiches, and a cozy atmosphere perfect for quick bites or takeouts.

The Tyne Bridge

8 minutes' walk

Iconic landmark offering stunning views for photo opportunities; a popular spot for local events and atmosphere.

Live Theatre

15 minutes' walk

Dynamic venue showcasing a variety of performances including drama and comedy. Family-friendly shows available regularly.

Getting around

City Centre
Newcastle upon Tyne 8 min · 2000 ft
Airports
Newcastle (NCL) 19 min · 7.5 mi
Durham Tees Valley (MME) 99 min · 40.8 mi
Train
Newcastle Train Station 4 min · 1000 ft
Bus
Bus stop 4 min · 1000 ft

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Property information and rules

Check-in

from 15:00-23:59

Check-out

until 11 am

Internet

Wireless internet is available in the entire hotel for free.

Breakfast

The hotel offers a full breakfast at the price of GBP 13.95 per person.

Pets

Pets are not allowed.

Year renovated:

2012

Number of floors:

Number of rooms:

Former name

sleeperz hotel newcastle

Guest scores and detailed hotel feedback

Past guest experiences and opinions

Review summary

Based on recent reviews

Four Points Flex By Sheraton Newcastle is often chosen for its prime location near the train station, making it easy to get around, and its proximity to attractions like the Castle and Quayside. Guests find the rooms modern, clean, and comfortable, some even enjoying excellent views of Newcastle from rooms like 519. While some guests have found the standard rooms to be compact, the accessible rooms are often praised for their spaciousness and thoughtful design, including well-designed wet rooms. Many appreciate the reasonable prices and value, especially for visiting the city center.

Review score

Based on 7 verified reviews

8.1 /10

Great

100%

Recommend

Location

9.5/10

Staff

9.2/10

Facilities

8.5/10

Free Wi-Fi

8.7/10

Pros

Comfortable bed

Simple check-in

Cool decor

Good location

Cons

Wet bathroom

Dominic from United Kingdom

Single

efficient double room

3 nights in November 2025

Reviewed: February 05, 2026

6/10

mixed experience

nonexistent soundproofing broken underfloor heating

the location was convenient for getting around.

the room i got was smaller than expected. the underfloor heating wasn't working, despite being advertised. also, i could clearly hear noises from the nearby rooms, so soundproofing was nonexistent.

0 Helpful

Arthur from United Kingdom

Business traveller

Standard Double Room

3 nights in November 2025

Reviewed: January 25, 2026

9/10

Central Location with Fantastic Staff

central location helpful staff early check-in

The location is VERY central, a short walk from the train station. The staff were lovely and helpful upon my arrival. I received an early check-in, which I greatly appreciated after a long journey. The breakfast staff were attentive, ensuring a pleasant start to each day.

The bathroom felt a little cramped, but it was manageable.

Service

9/10

The staff demonstrated excellent service throughout my visit. They efficiently handled my early check-in request and also provided helpful information about local transport. Their friendly attitude definitely.

0 Helpful

Hannah from United Kingdom

Business traveller

Standard Double Room

3 nights in November 2025

Reviewed: December 03, 2025

9.0/10

convenient and clean stay

convenient location luggage service comfortable bed

the location was convenient, with easy access to both the train station and the metro (a big plus for getting around!). i was able to leave my luggage before check-in, a service i really appreciated. the room was cozy, and i found the bed to be very comfortable after a long day of travel.

i did notice the room was quite cold and there was no easy way to adjust the temperature. perhaps better insulation or more effective heating would improve the experience during colder months.

Dining

8/10

the hotel serves a decent breakfast from 7 to 11 am, ensuring guests can start their day well. there is a bar located in the lobby, though).

Rooms

9/10

the standard double room was adequately sized and included basic amenities needed for a comfortable stay. the room was also clean, a detail i always value. the rooms are quiet despite their central location.

Location

10/10

this hotel offers excellent proximity to key transport hubs, including the train station and metro. several attractions are within walking distance, including the castle and grey street (a central shopping area). it is easy to get uber rides to and from the hotel.

Facilities

9/10

the hotel offers wifi and i found it to be super-fast (probably the fastest i've ever experienced). luggage storage is available, which i used before check-in and found very helpful. the staff were helpful and courteous .

0 Helpful

Elijah from Israel

Business traveller

standard double room

3 nights in November 2025

Reviewed: November 24, 2025

9/10

great location clean room

i found the location great near the train station. the breakfast had a very good selection i noticed clean room.

0 Helpful

Jacob from United Kingdom

Business traveller

Standard Double Room

3 nights in August 2026

Reviewed: November 05, 2025

8.7/10

Practical and Comfortable Stay

clean room reasonable size good location

The room was clean and of a reasonable size. Soundproofing made it quiet (I slept really well). The location is good, handy for accessing different parts of the city.

The bathroom was quite small. I found only two toilet rolls in the room (an extra roll would be helpful).

Location

9/10

The hotel is conveniently located near transport links. It is next to the train station, which includes handy parking (this makes arrival and departure very easy).

Dining

8/10

Breakfast was of the standard fare (not too amazing). There is a restaurant a short walk down the road with good reviews, called the french quarter restaurant.

Service

9/10

The check-in staff were okay. The check-out staff were very friendly and helpful (this was a nice contrast). The staff generally seemed willing to assist when needed.

0 Helpful

John from United Kingdom

Business traveller

Standard Double Room

4 nights in August 2026

Reviewed: September 20, 2025

9/10

functional design quality fittings

The room had a functional design with good quality fittings. I especially liked the lovely shower in the bathroom.

The air conditioning did not seem cool enough making the room too hot.

0 Helpful

Nathaniel from United Kingdom

Single

Efficient Double Room

3 nights in August 2026

Reviewed: September 17, 2025

6/10

soaked bathroom floor no hot water

I was really annoyed about a couple of things. the shower soaked the whole bathroom floor. It was hard to use the toilet afterwards because my jeans got wet! also, our first room didn't have hot water, but thankfully, they fixed that pretty quickly after we complained.

0 Helpful

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